So....fun story. After my MIL passed away, a number of friends and co-workers sent my wife UberEats Gift Cards...(nearly $300 worth I think?)....so she starts an account (we've never used UberEats before...I don't much care for Uber-anything) and loads the gift card money onto it. It become Uber Cash or whatever in the payment portion of the app. She also puts in her PayPal account as you need a non-gift card form of payment listed.
Done.
We ordered one dinner of food (some Nandos) the day after she passed so no one would have to cook. It came, but it didn't SEEM to use the gift card money. We checked the next day and it had used it. I found out later it uses your gift card money after the whole transaction is over...and it doesn't show up right away.
Then about a week later we try to order some Thai and it says "Payment method invalid. Please check billing"....so we do....nothing wrong, the PayPal link is there, and the gift card money all there. Should be no problem. Restart the app. Try again. Same message. Delete the app, reinstall, try again. No dice.
So my wife contacts UberEats support through the app (I've since learned that their customer service is largely Bots copy pasting protocols and not real people)....they tell her they will look into it. They supposedly fix the issue.
We attempt to order food. Same issue.
So she then contacts them on FB, and they ask her to follow up in a DM and spell out what's wrong. She does so. They send a message saying that she's violated the T&C and is not getting access to her account back.
She asks what part of the T&C she violated (as we literally did nothing that would violate anything....we tried to order food)...they refuse to say (not sure if this is a Bot as well).
So she emails them, tells them that this was money people gave because her mother died....same result and same suspension that will "not be lifted. Have a Nice day!"
At this point I tell her to message the people who gave the gift card money and tell them to put a Credit Card chargeback on the cost and get their money back from UberEats...which I have to assume they are doing.
But yeah...then I looked up this issue and it's happening to a LOT of people, and you can't get anywhere with customer service, and they don't tell you why.
Lastly, we have friends who are lawyers and one of them was like "If they are not allowing you access to a paid for service (Gift card funds) and they have not pointed you at the specific rules you broke, then they are well in the wrong and can be sued".
So yea....fuck UberEats...we will stick with DoorDash and SkipTheDishes from here on out. Uber is a garbage company.
This post has been edited by QuickTidal: 23 March 2021 - 02:52 PM
"When the last tree has fallen, and the rivers are poisoned, you cannot eat money, oh no." ~Aurora
“Someone will always try to sell you despair, just so they don't feel alone.” ~Ursula Vernon