amphibian, on 01 June 2019 - 01:07 PM, said:
Dude, you shouldn't be paying. You're out over a thousand Rand on this already.
I'm okay with the PS plus, I would have bought it anyway. Im out R100 in bank fees I shouldn't have to pay. However it was not worth the aggravation over such a small amount and if I delayed longer they would report me, which would effect my credit rating and I need that to be pristine for the next few months as I prepare to leave.
Aptorian, on 01 June 2019 - 01:41 PM, said:
This sounds like a terrible bank.
At my bank there's one employee connected to me personally. Any request or question is either directed right to them or handled by them as soon as possible. If it's not their expertise they get somebody else in but they follow up.
You're their customer. Their service should reflect that.
A private banker is for high tier customers only. With the bank I tried to close my credit card with I was a student, they gave me minimum services for minimum fees (vast majority of the country is on this level). My new bank has me on a level where I have a team of bankers, I dont have one man point of contact, instead their is a pool of people I can chat with. Not a huge step up. They are offering me to move up to private banking like what you describe, it has a higher montly cost but it would be worth it. The only reason I havent jumped on it is because as you move up a banking tier you also need to earn more, spend more have more assests to qualift for banking rewards and saving on fees etc. Normally I wouldnt be considered rich enough to qualify for a private banker but I have excellent credit and having been playing the system to maximize my rewards etc so I look good to their records and they pre-approved me.
A private banker is a very rare thing in sa though