NERDRAGE!!!!!!!!!!!!!!
My "guaranteed Friday 13th January delivery" of SWTOR hasn't worked out that way.
Yesterday I was woken up by a call I should have let go through to voicemail as the caller was blocked (usually a good indication it's from work), but in my sleepy stupor I amswered it and ended up going in to work to do a 24 hour duty to cover for another guy. OK, that was finished this morning and I get home about 0920 to find a "we missed you" delivery sip from TOLL logistics who were delivering my copy of SWTOR that I had paid extra to guarantee delivery on Friday. They had turned up at 0840, missed them by a lousy 40 mins due to being a good guy. The not-funny thing is even if I had been home the result would probably have been the same. It seems if they can't simply strollup and hand it to you it's too fucking hard for them. Just like cable guys.
So I call the number and get told they probably won't be back, or if they were at "some time" I'd have to wait out the front of my gated estate so they wouldn't miss me. Apparently they don't call customers if they can't get in to estates etc, which I think is a fucking arsehole move if you're supposed to be "guaranteeing" delivery on a certain date. A simple phone call from/to the driver would have sorted it out (and this should be a standard move because so many people live in protected estates/buildings these days) but nooooo, that would be too easy. Fuckheads. I bet he didn't even try the intercom buzzer. Then again, so few of those things actually work properly ...
I got a call back a few minutes later from the call centre and apparently the driver (a sub-contractor) "is unable to come back today". I said "unable ... or unwilling?", to which they replied they weren't sure. In sum, they'll be back (apparently) on Monday. This is shit. I even had to get the cll centre operator to put my gate code on the delivery order to make sure the driver would even have a chance to get it to me, because there is no fucking way on this earth I was going to wait possibly all day out the front of my estate, with no shade, no toilet etc (because that's when they arrive, for sure) for a delivery.
It is THEIR responsibility to get it TO ME. I have paid for the service and I fucking well expect it to suit me, not them. The operator said it was supposed to be "before 0900 on Monday" but I take that with a pinch of salt. If it does make it by then, I will be pleasantly surprised.
But in sum I am now without this when I had planned to use it this weekend.
Not happy, Jan.
This post has been edited by Sombra: 13 January 2012 - 12:45 AM
"Fortune favors the bold, though statistics favor the cautious." - Indomitable Courteous (Icy) Fist, The Palace Job - Patrick Weekes
"Well well well ... if it ain't The Invisible C**t." - Billy Butcher, The Boys
"I have strong views about not tempting providence and, as a wise man once said, the difference between luck and a wheelbarrow is, luck doesn’t work if you push it." - Colonel Orhan, Sixteen Ways to Defend a Walled City - KJ Parker