FINDING THE BEST PRICE
Firstly, as most of you know, the original sticker price is a scam and not at all the best price. Following that logic, the first promotional offered by the customer service grunt is likewise not the best deal (you have to get to a supervisor; I just skip the grunt altogether).
But! did you know the best price is also Department-specific? For instance, when with the Billing department supervisor, the best price offered was $49.99. Escalation to the Customer Retention Department (and yes they need laxatives up their tight asses) resulted in a best deal of $54.99.
$5.00 increase for escalating?! They really didn't want to keep me as a customer
HEDGING AND ROADBLOCKS
It is fascinating trying to figure out how the company works from the bottom up. There are supervisors of supervisors of course, but have you ever tried to talk to one? I have, and as a result received excuses followed by shunting to Customer Retention.
Now you would think that the escalation was reversible, right? I mean, the person higher/next-level-up from the supervisor should be able to transfer you anywhere, right? I mean, this is just a simple office phone; it's not like the departments use special phones with the equivalent of parental controls on the TV. But the Consumer Retention Department could not transfer me back to Billing (and the first supervisor I annoyed). Couldn't?! Clever Comcast, real clever...
AVOID LOGIC
Finally, if you have the patience, attempt to reason with the customer reps. Try asking why the price increases when the service doesn't change. Try inquiring into why you can't talk to their supervisor. Ask why there isn't a central best deal and why they give you the run around. Most of the time the rep will just answer a question you didn't ask (they are very very good at that. Kind of amusing, like watching a racoon raiding your garbage can).
That is what I have for this year, $96 poorer for the year, and still with the same shitty internet.
Burn in hell Comcast.
This post has been edited by Gust Hubb: 31 July 2015 - 01:35 AM